Red Lobster Teams Up with SoundHound AI for Faster Phone Orders
Red Lobster partnered with SoundHound AI to use a voice AI agent for takeout phone orders everywhere.
- A Major Partnership: Red Lobster announced a partnership with SoundHound AI, a leader in voice and conversational AI.
- The Goal: The partnership is rolling out an AI-powered phone ordering agent across all Red Lobster locations to improve the guest experience and help in-restaurant teams.
- Never Miss a Call: SoundHound AI’s technology ensures that restaurants never miss a call, no matter how busy the location gets.
- Multi-Tasking AI: The system is designed to handle multiple incoming phone calls simultaneously.
- Faster Ordering: Ordering is made faster, easier, and more efficient because the system is trained on Red Lobster's full menu.
- Instant Information: The AI agent can instantly answer common guest questions about things like store hours, locations, and menu items.
- Easy Reordering: The streamlined process supports quick and seamless reordering for guests who want their favorite meals again.
- Staff Support: Orders placed through the AI are sent directly to the restaurant’s point-of-sale (POS) system, significantly reducing the workload for staff members.
- Guest Choice: For guests who prefer to talk to a person, connecting directly with a live agent at the restaurant is always an available option.